Control Room Operations
The Control Room serves as a central hub, Operating 24/7, 365 days a year. The Control Room operators are
trained in all aspects of the security business - from reception through to the dispatch of armed response officers to
any call which is received.
Many forms of activations are monitored here - electricfence, beams, panic, alarm and emergency activations.
calls are monitored and the Control Room Operators are stationed at computers which monitor the activations and
alarm systems of the clients.
Information is stored via Intelligent Monitoring System which is a foot print system whereby all clients
information is stored and alarms and panics are linked to this system. Information statistics and dates cannot be
duplicated interfered with or changed in any manner.
This provides the client with the assurance that all Activity Reports produced by the system are authentic with
complete details of each occurrence during an incident.
The control Room Operator maintains contact with the Armed Response Officers at all times during their
investigation and will ensure that back up is provided in need. Full reports from the Armed Response officers are
captured by the Control Room Operatorsfor processing by the Operations Division.
The Armed response Vehicles are on 24/7 monitoring and tracking in order for the Controllers to be in Contact
with the armed response officers and the vehicles at all times.
All incidents are strictly monitored and noted for
investigation purposes. The Control Room Operators are further trained to monitor and control any activities be
tween our guarding section, armed response and the on/off site monitoring teams. All communication is via radio
as well as via our sms services.
The Control Room operator has all contactable numbers in the case of emergencies and will automatically liaise
with the Emergency Services, Fire Department or the South African Police Services in need providing them
with full details and addresses where necessary.
We make use of the latest and most modern monitoring system available in our control room.